The PaisaNow agent app
The agent app is where the network lives day to day. It is built for the actual constraints agents work under: budget Android phones, patchy connectivity, customers who speak multiple languages, and a competitive environment where the difference between a good agent and a struggling one is often two minutes per application.
Built for the way agents actually work
Offline-first. The app works without an active connection. Applications, document uploads, and customer interactions queue locally and sync when reception comes back. Agents in remote locations are not blocked by network.
Multilingual. English, Hindi, and 8 regional languages at launch. Agents see the app in their preferred language, customers see communication in theirs.
Voice-first input. Long form-fill on a phone is brutal. PaisaNow supports voice input for free-text fields, with on-device transcription in major Indian languages.
Camera-first KYC. Document capture happens in the app. Real-time blur and quality detection. Auto-extraction of fields from PAN, Aadhaar, bank statements, GST registration, and other common documents.
Lightweight. Under 50MB install size. Runs on Android 8 and above.
What the agent sees
The home screen shows the current pipeline: applications in progress, recent disbursements, today’s tasks, and the month’s earnings.
Each application has a single screen showing its complete state: what stage it is in, what is needed next, what the lender has communicated, and when the customer will be notified.
Earnings are visible in real time. The agent knows exactly how much they have earned, what is pending payout, and when the next payment will land.
What the agent does not have to do
The app removes the typical pain points of being a DSA. The agent does not maintain a separate Excel for their pipeline. They do not call the lender to check status. They do not wait for the operations team to communicate disbursements. They do not compute their own commissions.
All of that runs in the platform.
Productivity
Each agent has a productivity dashboard. Calls made, customers met, applications submitted, conversion rate, average ticket size, and earnings trend.
The dashboard is for the agent first, the operations team second. It is designed to help an agent improve their own performance, not to surveil them.
What managers see
Operations teams see the network through a separate web dashboard. Agent-level activity, branch-level conversion, lender-level performance, product-level mix. Outliers — over-performers and strugglers — are surfaced automatically.