Field productivity, properly measured
If your operation runs through 20 or more agents, your biggest blind spot is what they actually do during the day. Attendance, route adherence, customer visit completion, productivity. Most networks discover the gaps quarterly, by which time three agents have already churned and one has cost a lender empanelment.
PaisaNow’s KYEHR integration closes that loop in real time.
What KYEHR tracks
Attendance. Geo-tagged check-in and check-out. No more roster-based assumptions about who showed up.
Route adherence. Agents have a planned route or territory. KYEHR sees deviation in real time, flags it, and surfaces the pattern to the branch manager.
Customer visit completion. Visits planned in the morning, marked complete with photo or geo-stamp by end of day. Missed visits are visible the same day, not the same week.
Productivity scoring. Calls, meetings, applications, conversions, disbursements — all rolled up into a per-agent productivity score that is comparable across the network.
Payroll integration. Attendance, productivity, and commission feed directly into the monthly payout. Disputes drop because the data is shared with the agent in real time.
How branch managers use it
The branch manager’s dashboard shows the day’s view by 11am: who is in the field, who is not, where attendance is unusual, and which agents need attention.
The standout signal is over-performers, not just under-performers. KYEHR surfaces agents who are out-performing the network so the manager can codify what they are doing well and replicate it.
What this is not
KYEHR is not a punitive surveillance tool. The data is shared with the agent in their own dashboard, and the design intent is coaching, not catching.
Networks that try to use KYEHR (or any field-tracking tool) as a stick lose agents fast. We are direct about that with every customer.